In continuing my chase for applicant portals in convenance administration software-as-a-service offerings, I acclimated a chargeless affirmation annual from Rocket Amount this week. The Boca Raton, Florida-based Web software provider did not annul my aperture chase but afraid me with its abutment for cloud-based accumulator services.
After logging in the aboriginal time, I created a amount and associated it with new applicant advice alien into Rocket Amount application Copy2Contact (C2C), which completed the applicant anatomy for me afterwards I affected the client’s agenda advice from an email signature and pasted it assimilate the C2C chat box. See Figure 1.
Figure 1: Rocket Matter’s C2C affection abounding the abstracts fields of the acquaintance anatomy application agenda advice affected from a website or email signature. Click angel to enlarge.
I arrive a applicant to a aperture from Rocket Matter’s acquaintance page. The applicant accustomed an email bulletin with a defended articulation to admit Rocket Matter’s applicant aperture application a different username and password. Like Clio and MyCase, software subscribers can allotment agenda events, abstracts and invoices to audience via a portal. Audience are notified via email back a aperture is adapted with new, aggregate information. But Rocket Amount does not accommodate the adeptness to allotment amount tasks with audience or acquiesce subscribers to accredit tasks, such as commutual an assimilation form, to clients.
Like Clio and MyCase, Rocket Matter’s applicant portals are advised for matters, but subscribers can allure any absolute contact, such as bounded or opposing counsel, to use a aperture after advertence the acquaintance with a matter. After an associated matter, subscribers can alone allotment agenda contest with contacts. To allotment abstracts and invoices with clients, subscribers charge accessory a amount with a contact. See Figure 2.
Figure 2: Rocket Amount aperture for a applicant with aggregate agenda items, abstracts and invoices. Like Clio and MyCase, all aperture items are accurately aggregate with clients, admitting invoices can be automatically acquaint to a applicant portal. Click angel to enlarge.
Rocket Matter’s applicant aperture can bear invoices to clients, and accept payments from audience via an affiliation with LawPay. On the amount agreement page, subscribers can configure audience to automatically accept invoices via the aperture or email. But according to Nathan Jordan, annual controlling at Rocket Matter, the best convenance for law firms is to assay invoices afore administration or sending them to clients.
INTEGRATION AND REPORTING
Rocket Amount integrates with third-party accumulator providers Box and Dropbox. Subscribers can configure Box or Dropbox as their capital accumulator and file-sharing providers by creating amount book structures in the corresponding accumulator casework and configuring Rocket Matter’s certificate handlers to point to the alien accumulator via Uniform Resource Indicators. Changes to the third-party agenda structures are synchronized to Rocket Amount but if subscribers upload abstracts anon to the Web account the changes are not synchronized to Box or Dropbox.
The one-way architecture to accommodate third-party accumulator and file-sharing providers lends itself able-bodied to work with added third parties, such as Amazon Web Casework S3 and Microsoft’s Azure, but the synch administration goes the amiss way. Although third-party providers may accumulation accumulator casework not accessible to Rocket Amount subscribers, such as certificate versioning and synchronization with bounded storage, application a third-party accumulator interface defeats the purpose of application the Rocket Amount arrangement as a primary amount administration interface. Perhaps it’s bigger to use the convenance administration arrangement for primary accumulator and certificate administration and appoint a third-party accumulator provider to automatically advancement abstracts if blow occurs or back alteration providers.
Reporting is one breadth to watch in all convenance administration SaaS offerings. Abstracts analytics appearance are key to compassionate and optimizing law close costs and services. Make abiding your software provider can assay and address law close abstracts to advice advance another fee structures, optimize acknowledged casework beyond convenance areas, and abate costs.
Rocket Amount continues to add new advertisement appearance to its repertoire of accepted reports. See Figure 3.
Figure 3: Accepted letters accessible in Rocket Amount are configured in a catechism and acknowledgment format. Click angel to enlarge.
Rocket Matter’s letters can be customized application assay boxes to accommodate or exclude alert criteria. Like Clio and MyCase, all letters can be exported in Microsoft Excel or .csv book architecture for added analysis. With advanced use of Rocket Matter’s customization features, Jordan showed me how subscribers can chase and address on customized fields and tags to get abstracts on applicant referrals, cloister motion practice, administrative achievement and preferences, and more.
Jordan said that Rocket Amount hopes to complete an affiliation with QuickBooks online in January 2016. The affiliation will accommodate a one-way synchronization of clients, matters, costs and invoices to QuickBooks and annihilate alike entries–a accepted complaint for abounding integrations.
Rocket Matter’s abutment for Acknowledged Electronic Abstracts Exchange Accepted (LEDES) announcement includes the adeptness to actualize PDF invoices with LEDES data, such as activity, assignment and amount codes and descriptions. A account of LEDES absorb fields, which address in a table format, is accessible from a abject balance arrangement that can be affected and pasted into a new template. Audience accept a PDF balance with abundant announcement abstracts for review.
Attorney Sean Doherty has been afterward action and acknowledged technology for added than 15 years as a above chief technology editor for UBM Tech (formerly CMP Media) and above technology editor for Law.com and ALM Media. Sean analyzes and reviews technology articles and casework for lawyers, law firms, and accumulated acknowledged departments. Acquaintance him via email at sean@laroque-doherty.net and chase him on Twitter: @SeanD0herty.
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